Being a Better Choice Than Your Competitors

A similar pattern has been repeating itself in the last few months. A candidate makes a statement, his/her opponent absorbs what was said and re-uses it within a campaign ad or a speech, in a manner which weakens the original statement or intent.

The back and forth between the two parties is rapid. A quote from a new interview on TV or print can be integrated into an fresh attack ad in the matter of hours. If someone makes a gaffe or says something politically incorrect, you can expect a rival response condemning it. Everything is fodder to be used in a way which weakens another’s value as a politician.

What’s the end goal of electioneering politics? It’s not just about fighting for a cause and making promises to the people. Sure, most politicians need a strong platform to run on but in the end it all comes down to one thing: being the lesser evil. Or if you’re less cynical, the better choice. It’s all a game of making your opponent look worse than you.

Less qualified, less experienced, less ethical, less intelligent, less patriotic, less in tune with the concerns of the people. If you can do that successfully, you’ll win votes and maybe even an election. Like I’ve mentioned before, political theatre is all about managing perspectives.

The same thing goes for business and marketing. Too often do we believe that we operate in a vacuum. At every single moment, somebody out there is always comparing you to your competitor. Some of them do this out publicly by writing about you in blogs or forums, other do this subconsciously or mentally whenever they are faced with the choice of making a purchase.

To win a customer or reader over, you need to manage their perspectives. You need to win their trust. You need to be the better choice, the lesser evil. To that end, you need an acute understanding and ongoing awareness of your competitors. What are other businesses or sites in your field are doing? What can you do to top their efforts?

Apart from improving the value of your offer, branding or marketing efforts can be created not only to emphasize your promise but the inadequancies of your competitor. Some political theorists advocate the strategy of attacking your opponents strengths instead of their weaknesses, the goal of which is to make people re-question their solidified beliefs.

Of course, these methods do not have to culminate in a overt ‘attack ad’ slamming your competitors. Strong-armed messages will often backfire. Sarcasm, humor and subtle visual references can leech attention from your rival’s strengths and turn consumers onto your offer.

If you’re not doing any ad-based promotions and just want to improve your competitive appeal, try monitoring the web for feedback on your competitor. Understanding how other people feel about them will allow you to revamp yourself accordingly. If they hate a flaw about your rival (e.g poor customer service), advocate your distaste for that particular weakness and take a pro-active stance to promise better-than-others service.

If they love something about your competitor (e.g comprehensive journalism) but crave more meaty or original news, offer content that is more all-encompassing or go in-depth with more feature content on a sub-topic. Turn their strengths or weaknesses into your advantage.

To sum up, this strategy is quite simple: It’s about constantly playing off your competitors actions and their perceived pros/cons. Like political elections, you’ll need to repeatedly adapt swiftly and decisively, in order to position yourself as the better choice than your rivals.

How ‘Surprise’ Helps Word-of-Mouth and Viral Marketing

Many researchers consider surprise a neutral and short-lived emotion that is elicited by unexpected phenomena or what is known as a ‘‘schema discrepancy’’. A schema is a theory that each person has about the nature of situations, objects and reality. The disruption of this schema is what leads to the element of surprise:

In order to have a proper representation of reality, individuals continuously check whether their schema matches the inputs coming from the surrounding environment. This check is, however, relatively unconscious As soon as inputs diverge from the schema, surprise is elicited. Schema discrepancy is the one and only cognitive cause of surprise, but the latter may also be elicited by non-cognitive causes

In other words, surprise is an emotion that occurs when something breaks the habitual pattern of thoughts we have. Such a disruption may occur on a physiological level (e.g loud sounds) or it can be deeply mental (e.g. something that challenges your world view).

Surprise’s effects are immediate: An stronger focus of attention on the stimulus, a heightened consciousness, better retention of memory at the expense of other stimuli. All of which eventually result in curiosity and exploratory behavior. This arousal also intensifies subsequent reactions, the excitation from being surprised transfers over to other experiences.

After detecting the schema discrepancy, the individual will evaluate it: the emotion of surprise is often followed by a positive or negative emotion, what we normally call a pleasant surprise or an unpleasant surprise. An interesting point to note about surprise is that most people will assume that what is surprising to them will also be new/useful information for others.

Using Surprise to Generate Word-of-Mouth

Our everyday reactions to our environment is habitual. Going through the same shop in the mall, we select and purchase items with more or less neutral emotions. Buying a pair of shoes does not involve ’disruptive’ or ‘intense’ emotions. Nothing here encourages us to share this experience with others. But this can change if you add the element of surprise.

For example, if you’re offered an unexpected and attractive freebie (e.g. bottle of wine) along with the product, it short-circuits your schema and generates surprise. You’re now much more likely to talk about the pair of shoes you bought or your feelings about the boutique or brand.

The goal here is to think about ways to elicit positive surprise by enhancing the experiences of your audience in unexpected ways. Making them feel privy to an unique situation encourages them to share or recommend your idea/product/service/brand. What does this mean? Only that one needs to invest time on understanding your audience’s schemas.

Its important to note that surprise can be used as a tool in many ways. For instance, it can used in a stand-alone format, in the form of viral ad or online video with a single message or you can integrate it into your sales or fulfillment funnel. Think about each juncture when you interact with your customer and inculcate elements of surprise wherever necessary.

Surprise can be used in large scale million dollar, multi-media/multi-platform viral marketing campaigns (e.g. The Dark Knight) or in smaller, repeating gestures like birthday cards, freebies and other addons you can attach to the product/service. Viral campaigns are short-term and hence easier to sustain surprise, while other repeating initiatives may lose their power after the audience comes to expect specific behavior and hence, develop a new schema.

The Power of Understanding and Solving Problems

Many have made money and built reputations by solving problems. Doctors cure the suffering of illness, psychiatrists help heal the troubled mind, lawyers protect names from being tarnished, consultants offer marketing advice and a dazzling array of products help to remove any inconvenience you might possibly encounter in your daily life.

Many people are solving problems. They’re all offering solutions to people who need them. Some are giving them away for free. Others are selling them for a price. When problem and solution is a perfect fit, a relationship of trust is built between two parties. If this helps me now, it might help me again. If this solves my problem, it might solve my friend’s problem too.

There’s a connection. The problem solver becomes more popular as more problems are solved for more people. Every time you solve a problem in a way that’s better than others, you add undeniable value to the person in need. After performing a search engine query on a topic, what pages do you bookmark? The ones that offer you the best possible solution.

As a business or website owner, you have to face the challenge of getting people to consume what you’re offering, be it free content on your blog, a piece of merchandise or premium service. You’ll have compete with other problem solvers in the market. Other blogs, other companies in the same field, other service providers. All offering different solutions.

For instance, there are many different products to solve the problem of dirty dishes. A plethora of different washing fluids, sponges, machines and racks. In most scenarios, there are more solutions than there are problems. Solutions themselves become problems to be solved.

Most of the time problem-solvers are already engaging your target audience but that doesn’t mean you should stay away. There’s always room for another solution, especially when its one that addresses the problem with more elegance, more force, more precision or more style.

First, identify the problems facing your target audience. Go deep into the user-generated recesses of the web: monitor forums, social networking websites, blogs and places where people interact and talk online. Understand the problem more deeply than your competitor. Go after nuance. Absorb feedback on current solutions. Know what they want but isn’t available.

Then, create a solution that builds on the flaws of other solutions. Or one that completely circumvents the existing paradigm by addressing the problem from a different angle, using different methodology or a combination of existing solutions. Be daring and creative.

Try going wider for broader appeal or swim in narrower channels to reach hardcore fans in order to gain a support base. The same applies to online publications like blogs on specific topics. What problems do your readers have? How are you solving them with your content? If solutions already exist elsewhere, how can you do better so you’ll be the go-to site?

Nobody is able to constantly solve problems in the best possible way to please every single person. All solutions have flaws because consumers evolve. People are also going to look elsewhere because of of boredom. But understanding exactly what problems and solutions are out there, allows you to better score points or gain favor with any audience.

32 Most Important SEO Tips

Following these simple tips will definitely boost your traffic and search engine rankings for free.

1. Make sure your site is not under construction, incomplete, with little or no unique content.

2. When your site is ready, submit it to Google, Yahoo, MSN and ASK.com. Consider also submitting to other search engine but most of them are powered by these four leading search engines. Submit also your site to reputable high PR web directories, open directories, yellow pages and social bookmarking sites such as del.icio.us, furl, etc.

3. Submit your sitemap to Google, Yahoo, MSN and ASK.com (sitemap for search engines usually in XML format)

4. Offer sitemap to your site visitors for easy page navigation. (sitemap for visitors in HTML format)

5. Create unique and rich content sites. Avoid duplicate content. Do not create multiple pages, sub-domains, domains, mirror sites or sites with different domain names but same content.

6. Check your keywords and make sure they are relevant and actually are contained in your site. Avoid keywords stuffing.

7. Use text instead of images in your content, links and important subjects.

8. Make your TITLE and ALT tags descriptive, simple and keyword rich. Avoid irrelevant and repeated keywords.

9. Title tag should be 60-80 characters maximum length.

10. Meta tag description should be 160-180 characters including spaces. (about 25-30 words)

11. Meta Tag keywords must be 15-20 words maximum.

12. Optimize Pages with Headings (H1, H2, H3..) containing your site's primary keywords.

13. Validate your CSS and HTML. Check for errors and broken links.

14. If your site contains dynamic pages(i.e., the URL contains a "?" character), make sure you use SEO friendly URLs. Search engines' spiders having difficulty indexing dynamic pages.

15. Maximum links per page must be fewer than 100. Avoid the risk of being flagged as link farm by search engines.

16. Use Lynx as text browser to check your site. (http://lynx.isc.org/)

17. Allow search bots (good ones) to crawl your sites without session IDs or arguments that track their path through the site. Using these techniques may result in incomplete indexing of your site.

18. Check your web server/host if it supports the If-Modified-Since HTTP header. It tells search engines whether your content has changed since last crawled your site. It will save you bandwidth, resources and avoid server overload.

19. Use Robots.txt file to manage and control search engine spiders in indexing your site. You can allow and disallow spiders and choose directories you want to be crawled and indexed. But with bad bots or spam bots you need to modify your HTACCESS file to properly and effectively manage bots or spiders. Visit http://www.robotstxt.org/wc/faq.html to learn more about Robots.txt file.

20. Do not attempt to present different content to search engines than what you show to your site visitors.

21. Avoid dirty tricks and exploiting loop holes to improve search engines ranking.

Entireweb Newsletter * August 7, 2008 * ISSUE #464 If you can't see images, click here to view this newsletter online * Printer-friendly version To ensure that you receive all our newsletters to your inbox, please add newsletter@entireweb.com to your address book.

32 Most Important SEO Tips

Following these simple tips will definitely boost your traffic and search engine rankings for free.

1. Make sure your site is not under construction, incomplete, with little or no unique content.

2. When your site is ready, submit it to Google, Yahoo, MSN and ASK.com. Consider also submitting to other search engine but most of them are powered by these four leading search engines. Submit also your site to reputable high PR web directories, open directories, yellow pages and social bookmarking sites such as del.icio.us, furl, etc.

3. Submit your sitemap to Google, Yahoo, MSN and ASK.com (sitemap for search engines usually in XML format)

4. Offer sitemap to your site visitors for easy page navigation. (sitemap for visitors in HTML format)

5. Create unique and rich content sites. Avoid duplicate content. Do not create multiple pages, sub-domains, domains, mirror sites or sites with different domain names but same content.

6. Check your keywords and make sure they are relevant and actually are contained in your site. Avoid keywords stuffing.

7. Use text instead of images in your content, links and important subjects.

8. Make your TITLE and ALT tags descriptive, simple and keyword rich. Avoid irrelevant and repeated keywords.

9. Title tag should be 60-80 characters maximum length.

10. Meta tag description should be 160-180 characters including spaces. (about 25-30 words)

11. Meta Tag keywords must be 15-20 words maximum.

12. Optimize Pages with Headings (H1, H2, H3..) containing your site's primary keywords.

13. Validate your CSS and HTML. Check for errors and broken links.

14. If your site contains dynamic pages(i.e., the URL contains a "?" character), make sure you use SEO friendly URLs. Search engines' spiders having difficulty indexing dynamic pages.

15. Maximum links per page must be fewer than 100. Avoid the risk of being flagged as link farm by search engines.

16. Use Lynx as text browser to check your site. (http://lynx.isc.org/)

17. Allow search bots (good ones) to crawl your sites without session IDs or arguments that track their path through the site. Using these techniques may result in incomplete indexing of your site.

18. Check your web server/host if it supports the If-Modified-Since HTTP header. It tells search engines whether your content has changed since last crawled your site. It will save you bandwidth, resources and avoid server overload.

19. Use Robots.txt file to manage and control search engine spiders in indexing your site. You can allow and disallow spiders and choose directories you want to be crawled and indexed. But with bad bots or spam bots you need to modify your HTACCESS file to properly and effectively manage bots or spiders. Visit http://www.robotstxt.org/wc/faq.html to learn more about Robots.txt file.

20. Do not attempt to present different content to search engines than what you show to your site visitors.

21. Avoid dirty tricks and exploiting loop holes to improve search engines ranking.

22. Avoid links to bad neighborhood such as web spammers, link farms, phishing, hacker, crack, gambling, porn and scam sites. Linking to them will greatly affects your search engine rankings.

23. Do not attempt to join in link schemes, excessive reciprocal links or excessive link exchanging and link exchange web rings.

24. Do not use unauthorized programs or online tools to submit your site, check page rankings and other automated queries. Avoid the risk of being flagged as spam.

25. Do not use hidden text and links. Show to search engines what you show to your vistors. It will greatly affect your site's reputation.

26. Do not attempt to create pages that contains phishing, scam, viruses, trojans, backdoors, spyware, adware and other malicious programs.

27. Make your site useful and informative.

28. Improve your link building. Link to high PR websites. Quality of relevant links are far more important than quantity. Links will greatly improve your site's visibility, popularity and rankings. Search engines consider links as votes to your site.

29. Check your page link structure. Every page should be reachable by a single static text link.

30. Be extra careful in purchasing SEO services. Some uses illegal and questionable ways to improve rankings.

31. Do not buy or sell links.

32. Do not create sites that contains purely affiliate links and no valuable content that are useful to the users.